REDSACRE Customer Care
Refund & Return Policy
We want you to feel confident when shopping with REDSACRE. This policy explains return eligibility, damaged or incorrect items, exchanges, refund processing and products that cannot be returned.
Return Eligibility
Return an eligible item within 14 days
You have 14 days after receiving your item to request a return. To qualify, the product must be in the same condition in which it was received, unused and accompanied by the receipt or other proof of purchase.
Items returned without first requesting and receiving return authorization will not be accepted. Contact our team before shipping anything back so we can provide the correct instructions and return destination.
Policy Details
Before you request a return
Review the conditions below and include complete order information when contacting REDSACRE.
Eligible Condition
The product must be unused and returned in the same condition in which it was delivered.
- Include the original packaging whenever available.
- Provide your receipt or valid proof of purchase.
- Do not send the item until the return is approved.
Starting a Return
Email info@redsacre.com or use our Contact page. If accepted, we will provide return instructions and, when applicable, a return shipping label.
- Include your order number.
- Explain the reason for the return.
- Add clear photos when the item is damaged or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. Contact us immediately if an item is defective, arrives damaged or differs from what you ordered. Include your order number and clear photographs so our team can evaluate the issue and provide an appropriate solution.
Return Process
How to submit your request
A return must be approved before the package is shipped back to REDSACRE.
Contact REDSACRE
Email us or submit your request through the Contact page within 14 days.
Send Order Details
Provide the order number, reason for return and supporting photos if needed.
Receive Instructions
Wait for approval, shipping directions and any applicable return label.
Inspection & Decision
After delivery to us, the return is inspected and the refund decision is issued.
Exceptions
Non-returnable items
Some products cannot be returned because they are made specifically for the customer or fall outside the eligible product categories.
- Personalized products
- Custom or special orders
- Personal care goods
- Sale or clearance items
- Gift cards
- Used or altered products
Contact us before ordering if you are unsure whether a particular product is eligible for return.
Exchanges & Refunds
What happens after approval
We will keep you informed after your return is received and inspected.
Exchanges
The quickest way to receive a different product is to return the item you currently have. Once that return is accepted, place a separate order for the replacement product.
This helps avoid delays caused by stock availability and price differences.
Refunds
After inspection, we will notify you whether the refund has been approved. Approved refunds are issued automatically to the original payment method.
Your bank or card provider may require additional time to process and post the funds to your account.
Return Questions?
Contact REDSACRE before sending your item.
Include your order number and a short explanation. For damaged, defective or incorrect items, attach clear photographs to help us review the request.