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After-Sales Service

Red Sacre After-Sales Service & Warranty Policy

At Red Sacre, every piece of jewelry is crafted with care and intention. We stand behind the quality of our creations and are committed to ensuring that your experience with us remains as beautiful as the jewelry itself.

1. Damaged Items Upon Receipt

If your Red Sacre jewelry arrives damaged , please contact our customer service team within 7 days of receipt.

  • We will provide a free replacement of the same model after verification.
  • You may be asked to send photos or return the defective item before the replacement is issued.
  • Shipping costs for the replacement will be fully covered by Red Sacre.

2. One-Year Limited Warranty

All Red Sacre jewelry is protected by a one-year limited warranty from the date of purchase, covering:

  • Manufacturing defects in metal, gemstones, or thread.
  • Breakage or detachment resulting from normal wear under proper care.

If a covered issue occurs within this period:

  • We will repair or replace the same model free of charge.
  • Customers are responsible for shipping costs to our service center; Red Sacre will cover the return shipping after repair.

3. Services Beyond Warranty

After the one-year warranty period, or for issues not related to manufacturing defects, Red Sacre offers a paid maintenance service.
Examples include:

  • Thread replacement (identical or different color)
  • Size adjustment
  • Stone resetting or clasp replacement
  • Chain polishing, cleaning, or re-plating

Repair fees will be communicated in advance, and service begins upon customer confirmation and payment.

4. Exclusions & Limitations

This warranty does not cover:

  • Damage due to improper handling, accidents, or misuse.
  • Contact with chemicals, perfumes, or household cleaning products.
  • Damage caused by wearing multiple accessories that scratch or abrade the jewelry.
  • Natural wear such as color fading or surface micro-scratches over time.
  • Loss or theft of the item.

Red Sacre reserves the right to determine whether the damage falls under warranty coverage after inspection.

5. Repair Process

To initiate a repair or replacement:

  1. Contact Red Sacre Customer Service at sales@redsacre.com with:
    • Order number
    • Description and photos of the issue
  2. Our team will confirm whether the item qualifies for warranty or paid service.
  3. Ship the jewelry securely to our service center; tracking is recommended.
  4. Repairs typically take 4–6 weeks depending on complexity.

6. Care Recommendations

To preserve the beauty of your Red Sacre jewelry:

  • Avoid contact with cosmetics, perfumes, and harsh chemicals.
  • Remove before swimming, showering, or intense workouts.
  • Store separately in its original pouch to prevent scratches.
  • Avoid stacking with heavy watches or metal accessories.

7. Liability Disclaimer

Red Sacre shall not be held responsible for:

  • Any indirect or incidental damages resulting from improper use or neglect.
  • Delays in service caused by customs, shipping, or external factors beyond our control.
  • Repairs performed by unauthorized third parties, which will void the warranty.

Contact Us

For any inquiries regarding after-sales service, please contact:
📧 sales@redsacre.com
🌐 redsacre.com
Our team will be delighted to assist you.

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