{"id":1025,"date":"2025-10-23T08:10:51","date_gmt":"2025-10-23T08:10:51","guid":{"rendered":"https:\/\/redsacre.com\/?page_id=1025"},"modified":"2025-10-23T08:10:52","modified_gmt":"2025-10-23T08:10:52","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/redsacre.com\/fr\/after-sales-service\/","title":{"rendered":"Service apr\u00e8s-vente"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Service apr\u00e8s-vente et politique de garantie de Red Sacre<\/strong><\/h2>\n\n\n\n<p>Au <strong>Sacre rouge<\/strong>, Chaque bijou est fabriqu\u00e9 avec soin et intention. Nous nous portons garants de la qualit\u00e9 de nos cr\u00e9ations et nous nous engageons \u00e0 ce que votre exp\u00e9rience avec nous soit aussi belle que le bijou lui-m\u00eame.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Articles endommag\u00e9s \u00e0 la r\u00e9ception<\/strong><\/h3>\n\n\n\n<p>Si votre bijou Red Sacre arrive <strong>endommag\u00e9 <\/strong>, Veuillez contacter notre service client\u00e8le \u00e0 l'adresse suivante <strong>7 jours apr\u00e8s r\u00e9ception<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nous fournirons un <strong>remplacement gratuit du m\u00eame mod\u00e8le<\/strong> apr\u00e8s v\u00e9rification.<\/li>\n\n\n\n<li>Il peut vous \u00eatre demand\u00e9 d'envoyer des photos ou de renvoyer l'article d\u00e9fectueux avant que le remplacement ne soit effectu\u00e9.<\/li>\n\n\n\n<li>Les frais d'exp\u00e9dition pour le remplacement seront enti\u00e8rement pris en charge par Red Sacre.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Garantie limit\u00e9e d'un an<\/strong><\/h3>\n\n\n\n<p>Tous les bijoux Red Sacre sont prot\u00e9g\u00e9s par un certificat d'authenticit\u00e9. <strong>garantie limit\u00e9e d'un an<\/strong> \u00e0 compter de la date d'achat, couvrant<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9fauts de fabrication du m\u00e9tal, des pierres pr\u00e9cieuses ou du fil.<\/li>\n\n\n\n<li>Rupture ou d\u00e9tachement r\u00e9sultant d'une usure normale dans le cadre d'un entretien appropri\u00e9.<\/li>\n<\/ul>\n\n\n\n<p>Si un probl\u00e8me couvert survient au cours de cette p\u00e9riode :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nous allons <strong>r\u00e9parer ou remplacer le m\u00eame mod\u00e8le<\/strong> gratuitement.<\/li>\n\n\n\n<li>Les clients sont responsables <strong>les frais d'exp\u00e9dition vers notre centre de service<\/strong>; Red Sacre prend en charge les frais de retour apr\u00e8s r\u00e9paration.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Services au-del\u00e0 de la garantie<\/strong><\/h3>\n\n\n\n<p>Apr\u00e8s la p\u00e9riode de garantie d'un an, ou pour des probl\u00e8mes qui ne sont pas li\u00e9s \u00e0 des d\u00e9fauts de fabrication, Red Sacre offre une garantie de 2 ans. <strong>service d'entretien payant<\/strong>.<br>En voici quelques exemples :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remplacement du fil (couleur identique ou diff\u00e9rente)<\/li>\n\n\n\n<li>Adaptation de la taille<\/li>\n\n\n\n<li>Remise \u00e0 z\u00e9ro des pierres ou remplacement du fermoir<\/li>\n\n\n\n<li>Polissage, nettoyage ou repositionnement de la cha\u00eene<\/li>\n<\/ul>\n\n\n\n<p>Les frais de r\u00e9paration sont communiqu\u00e9s \u00e0 l'avance et le service commence apr\u00e8s confirmation et paiement du client.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Exclusions et limitations<\/strong><\/h3>\n\n\n\n<p>Cette garantie ne <strong>pas<\/strong> couverture :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dommages dus \u00e0 une mauvaise manipulation, \u00e0 un accident ou \u00e0 une mauvaise utilisation.<\/li>\n\n\n\n<li>Contact avec <strong>les produits chimiques, les parfums ou les produits d'entretien m\u00e9nager<\/strong>.<\/li>\n\n\n\n<li>Dommages caus\u00e9s par <strong>porter plusieurs accessoires<\/strong> qui rayent ou abrasent le bijou.<\/li>\n\n\n\n<li>L'usure naturelle telle que <strong>d\u00e9coloration des couleurs<\/strong> ou <strong>micro-rayures de surface<\/strong> au fil du temps.<\/li>\n\n\n\n<li>Perte ou vol de l'objet.<\/li>\n<\/ul>\n\n\n\n<p>Red Sacre se r\u00e9serve le droit de d\u00e9terminer, apr\u00e8s inspection, si le dommage est couvert par la garantie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Processus de r\u00e9paration<\/strong><\/h3>\n\n\n\n<p>Pour initier une r\u00e9paration ou un remplacement :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez le service client\u00e8le de Red Sacre \u00e0 l'adresse suivante <strong><a>sales@redsacre.com<\/a><\/strong> avec :\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Description et photos du num\u00e9ro<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Notre \u00e9quipe confirmera si l'article peut b\u00e9n\u00e9ficier d'une garantie ou d'un service payant.<\/li>\n\n\n\n<li>Exp\u00e9diez le bijou en toute s\u00e9curit\u00e9 \u00e0 notre centre de service ; un suivi est recommand\u00e9.<\/li>\n\n\n\n<li>Les r\u00e9parations prennent g\u00e9n\u00e9ralement <strong>4-6 semaines<\/strong> en fonction de la complexit\u00e9.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Recommandations en mati\u00e8re de soins<\/strong><\/h3>\n\n\n\n<p>Pour pr\u00e9server la beaut\u00e9 de votre bijou Red Sacre :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9vitez le contact avec les cosm\u00e9tiques, les parfums et les produits chimiques agressifs.<\/li>\n\n\n\n<li>Retirer avant de nager, de se doucher ou de faire des exercices intenses.<\/li>\n\n\n\n<li>A conserver s\u00e9par\u00e9ment dans sa pochette d'origine pour \u00e9viter les rayures.<\/li>\n\n\n\n<li>\u00c9vitez de l'empiler avec des montres lourdes ou des accessoires m\u00e9talliques.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Clause de non-responsabilit\u00e9<\/strong><\/h3>\n\n\n\n<p>Red Sacre ne peut \u00eatre tenu pour responsable :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tout dommage indirect ou accessoire r\u00e9sultant d'une utilisation inappropri\u00e9e ou d'une n\u00e9gligence.<\/li>\n\n\n\n<li>Les retards de service caus\u00e9s par les douanes, l'exp\u00e9dition ou des facteurs externes ind\u00e9pendants de notre volont\u00e9.<\/li>\n\n\n\n<li>Les r\u00e9parations effectu\u00e9es par des tiers non autoris\u00e9s, qui annulent la garantie.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Nous contacter<\/strong><\/h3>\n\n\n\n<p>Pour toute question concernant le service apr\u00e8s-vente, veuillez contacter :<br>\ud83d\udce7 <strong><a><strong><a>sales@redsacre.com<\/a><\/strong><\/a><\/strong><br>\ud83c\udf10 <a><strong><a>redsacre.com<\/a><\/strong><\/a><br>Notre \u00e9quipe sera ravie de vous aider.<\/p>","protected":false},"excerpt":{"rendered":"<p>Red Sacre After-Sales Service &amp; Warranty Policy At Red Sacre, every piece of jewelry is crafted with care and intention. We stand behind the quality of our creations and are committed to ensuring that your experience with us remains as beautiful as the jewelry itself. 1. Damaged Items Upon Receipt If your Red Sacre jewelry [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1025","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/pages\/1025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/comments?post=1025"}],"version-history":[{"count":2,"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/pages\/1025\/revisions"}],"predecessor-version":[{"id":1152,"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/pages\/1025\/revisions\/1152"}],"wp:attachment":[{"href":"https:\/\/redsacre.com\/fr\/wp-json\/wp\/v2\/media?parent=1025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}